Frequently Asked Questions
We try to do our best to answer most of the frequently asked questions in this section, but if you have another one not listed below, don’t hesitate to contact us at (616) 201-8282 or go to our contact us and fill out the form.
Are you licensed and insured?
Yes! We are fully insured to protect both our team and your property. If you’d like a copy of our Certificate of Insurance, simply request one by emailing us at office@pureprogr.com.
Can you remove hard water stains from windows?
Yes, but hard water stain removal is considered a restoration service that requires specialized solutions and techniques. Because of this, it incurs an additional charge if not included in your original estimate. If you have hard water stains, let us know, and we’ll assess the severity and provide a customized solution to restore your windows.
Do I need to be home during the cleaning service?
No, you don’t need to be home as long as we have access to the areas being cleaned. However, we recommend being present for the first cleaning so you can meet our friendly team and allow us to familiarize ourselves with your home. After that, most clients feel comfortable providing access and returning to beautifully cleaned windows!
Do you offer any guarantees or warranties on your services?
We are proud to offer the best guarantees in the industry! We take pride in our work and back it with a 100% satisfaction guarantee—if you’re not happy with the results, we’ll make it right until you are. Additionally, we offer a 48-hour rain guarantee: if it rains within 48 hours of your service and your windows are affected, we’ll return to re-clean any necessary areas at no charge. Our goal is to ensure you’re completely satisfied with your sparkling clean windows!
Do you offer maintenance plans or recurring services?
Yes, we offer customizable maintenance plans designed to keep your property looking its best year-round. Whether you need regular window cleaning, gutter maintenance, or other services, we tailor the plan to fit your specific needs and schedule. Contact us to discuss the best options for your home!
How can I prepare my home for your cleaning services?
To ensure a smooth and efficient cleaning process, we recommend:
- Turning on the exterior spigots to allow for proper water access.
- Clearing the areas around the surfaces to be cleaned.
- Ensuring all windows and doors are fully closed and locked to prevent water from entering your home.
- Keeping pets and children away from the cleaning area for safety.
Following these simple steps will help us deliver the best results while protecting your home. Feel free to reach out if you have any questions before your service!
How can I schedule a service or get a quote?
Scheduling a service or receiving a free quote is easy! Simply fill out the form on our website, or give us a call at 616-201-8282. We’re happy to assist you and provide all the information you need!
How do I know if my gutters need cleaning?
Signs include water overflowing during rain, sagging gutters, stains on siding, standing water near the foundation, and an influx of pests or birds.
How do you ensure the safety of my property during cleaning?
Our team is professionally trained and equipped with the right tools to complete the job safely and effectively. We take great care to protect your home and surroundings, with special attention to landscaping, windows, and exterior surfaces. Our goal is to always leave your property better when we leave than when we arrive!
How often should I have my windows professionally cleaned?
We recommend having your windows professionally cleaned at least twice a year to maintain a clear, streak-free view and keep dirt and grime from building up. However, cleaning frequency can vary based on your needs—some of our clients prefer more frequent cleanings, especially if they live near busy roads or have lots of trees, while others opt for an annual service. Let us know your preferences, and we’ll help create a schedule that works best for you!
What happens if it rains on the day of my scheduled service?
In most cases, we can still work in light rain without any issues. Rainwater itself is pure and does not cause spotting—spots typically form when dust or pollen accumulates on windows and then mixes with rain. However, if the weather conditions make it unsafe or could compromise the quality of our work, we will reschedule your service. We closely monitor the forecast and will contact you as soon as possible to arrange the next available convenient time if a reschedule is necessary.
What is the best time of year for exterior home cleaning?
Spring and fall are ideal times for exterior cleaning to remove winter grime and prepare for seasonal changes.
What methods do you use for surface cleaning?
We employ pressure washing and soft washing techniques, depending on the surface material and condition, to ensure an effective and safe cleaning.
What payment methods do you accept?
We accept various payment methods, including credit cards, checks, and online payments.